SERVICES

Customer 360 Platform 

Salesforce Customer 360 is a unified CRM platform by Salesforce that makes it easy to get the whole picture across different departments and products. This means that your Sales, Service, and Marketing departments all reside on the same platform but use different products and features. 

Salesforce is the world’s number one CRM, and the customization options are very vast. Conversely, Salesforce out-of-the-box is somewhat limited in what it can do for specific business needs. So, NOT a huge dinosaur offers a range of Salesforce Customer 360 platform implementation and customization services.

Sales Cloud Services

Sales Cloud is Salesforce’s most popular product for a reason – it’s a foundational product, it’s very decent and it can be customized according to any business process. 

This also means that the implementation can be drastically messed up – in our experience, an ideal Sales Cloud implementation is one where your sales team is not really that annoyed by entering data into the CRM platform.

We can mend implementations that went the wrong way; we can also help out with Lead Management, Reports and Dashboards, set up Web to Lead integration, Sales Cloud and Marketing cloud integration, configure Einstein for Sales Cloud, integrate Salesforce Sales Cloud and Service Cloud – and whatever else your business might need.

Service Cloud Services

We do Service Cloud work either as part of a multi-cloud Commerce implementation or a standalone project. We can help with Salesforce telephony integration, Field Service setup, Omnichannel Support, and Case Management Automation. 

Marketing Cloud Services

We can design, set up, and run Personalized Campaigns and Journeys for your business in a way that effectively engages your audience. We can build Custom Cloud Pages to support your marketing efforts, set up Custom Preference Center so your customers can manage their subscriptions and preferences. 

We can also help with Lead Scoring and Qualification and Mobile Studio Campaigns.

Experience Cloud Services (Salesforce Community Cloud)

We can create compelling and personalized portals for your customers at every touchpoint and integrate Experience Cloud with any third-party data sources for a 360 customer view.